Call Center Rep - On Site

Job Description

We are looking for a Customer Service Banking Specialist to join Teleperformance USA at our on-site location in Columbia, South Carolina. As a key member of our team, you will interact with customers via various channels to resolve inquiries, issues, and concerns while providing exceptional service.

Responsibilities

• Connect with customers through phone, email, chat, and social media to address questions and concerns.
• Resolve issues and de-escalate situations in a calm manner.
• Escalate complex matters as needed.
• Assist with payment processing and handle customer requests.
• Document call details for reporting and auditing purposes.
• Provide insights and feedback on call interactions.
• Upsell products or services when opportunities arise.

Requirements

• High School Diploma or equivalent.
• IT/Network certifications or degrees are a plus.
• Proven experience in a call center environment.
• Typing speed of 25 WPM.
• Proficient in PC operation and navigation.
• Basic network troubleshooting skills.
• Ability to work independently in a fast-paced setting.
• Excellent written and verbal communication skills.
• Capacity to remain composed and objective.
• Strong listening skills.

Why Join Us

• Paid Training
• Competitive Wages
• Full Benefits Package (Medical, Dental, Vision, 401k, etc.)
• Paid Time Off
• Employee wellness and engagement programs