Choice Lead Case Manager

Job Description

The Housing Authority of Kansas City, Missouri is seeking a qualified Choice Lead Case Manager. The incumbent will direct, manage, and administer the Choice Case Management and Relocation Team, providing intensive case management to families previously residing at Chouteau Courts. This position involves assessing family needs, developing individualized plans for each family member, providing resources and referrals as needed, and tracking outcomes. Additionally, the incumbent will supervise daily activities of the Choice Case Management team, develop Individualized Care Plans, and provide crisis interventions.

Responsibilities

• Supervises daily activities of the Choice Case Management team.
• Develops Individualized Care Plans (ICP) including health, education, and employment needs for each family member.
• Provides assessment of eligible residents to determine service needs.
• Works with residents on a daily basis using professional judgment and discretion to implement the team-determined ICP.
• Assists residents in obtaining needed services through referrals and related activities.
• Partners with community agencies to develop resources that assist program participants with quality of life concerns and promote self-sufficiency.
• Provides crisis interventions to help program participants avert crisis and develop strategies for more productive outcomes.
• Utilizes ICPs to help families prepare for self-sufficiency and plans relocation services.
• Assists program participants with finding community resources after relocation, such as employment opportunities and high-performing schools.
• Mediates relationships between landlords and residents; works with Property Managers to alleviate resident issues.
• Supports residents by guiding case managers in providing resources for employment, education, and health services.

Education and Experience

Bachelor's or Master's degree in social work, psychology, sociology, or other human services-related field. A minimum of five (5) years of case management experience, with supervisory experience preferred. Computer skills and reliable transportation required. Bilingual encouraged. Cultural competence in working with low-income and minority families is desired.