Customer Accounts Advisor

Job Description

We are Aaron's, a leading company in the sales and lease-to-own retail industry, renowned for quality brands and outstanding customer service. Join our team as a Customer Accounts Advisor and embark on a fulfilling career in a dynamic, team-based environment offering competitive pay and benefits.

Responsibilities

• Manage customers' accounts, ensuring timely payments and lease agreement renewals.
• Build strong customer relationships through effective communication and support.
• Achieve revenue and renewal goals with a focus on customer satisfaction.
• Assist with merchandise returns, deliveries, and vehicle maintenance tasks as needed.

Skills for Success

Successful Customer Account Advisors can connect well with people, exhibit empathy, and navigate challenging conversations. Strong organizational, negotiation, and multitasking skills are essential for success in this role.

Requirements

• 21 years old in the U.S. with a valid driver's license; 18 years old in Canada
• Ability to lift up to 50 lbs. independently and 300 lbs. with assistance
• 2 years of retail/customer service experience preferred
• High school diploma or equivalent
• Excellent interpersonal and communication skills

Benefits

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Tuition reimbursement
• 401(k) plan with matching contributions
• Medical, dental, and vision insurance
• Paid time off, including vacation, sick days, and holidays