- Foundever
- Thousandsticks, KY
- 02-23-2024
Job Description
We are excited to announce an opening for the role of Customer Experience Associate (No Cold Calling) at Foundever. As a member of our team, you will be responsible for delivering exceptional customer service through various channels, such as voice, chat, and email communications. This position offers opportunities for growth and development within a supportive and collaborative work environment.
Responsibilities
- Handle inbound service calls professionally and effectively.
- Drive customer satisfaction by providing timely and accurate assistance.
- Navigate multiple systems and tools to resolve customer inquiries.
- Participate in ongoing training programs to enhance skills and knowledge.
Qualifications
- Strong communication skills and the ability to multitask effectively.
- Problem-solving abilities with a positive attitude.
- Desire to advance in your career with a reputable company.
- Ability to work both independently and collaboratively as part of a team.
- Must be at least 18 years old with a high school diploma or equivalent.
- Must reside within 50 miles of 101 Sykes Blvd, Chavies, KY 41272.
Benefits
The Customer Experience Associate role provides a fantastic opportunity to be the initial contact point for clients, delivering top-quality service and support. You will have the chance to engage with customers, handle inquiries, and resolve issues with autonomy and integrity. With Foundever™, you will have the support of a renowned team focused on employee well-being and personal growth.
About Foundever™
Foundever is a global leader in customer experience solutions, serving over 750 leading brands worldwide. Our company values innovation, digital advancements, and empathetic customer interactions. By joining our team, you will contribute to over 9 million customer conversations daily in more than 60 languages, making a positive impact on a global scale.