- Foundever
- Rutledge, TN
- 03-07-2024
Job Description
Foundever is seeking a Customer Experience Specialist (Inbound Calls Only) to join our team in Morristown, TN. As a pivotal member of our customer service division, you will handle inbound calls exclusively, focusing on driving customer satisfaction through various communication channels. This role offers an opportunity for growth and development within the company, with a strong emphasis on training and skill enhancement.
Responsibilities
- Handle inbound service calls efficiently and professionally.
- Drive customer satisfaction through voice, chat, and email interactions.
- Navigate multiple systems and tools effectively to provide timely solutions.
- Participate in ongoing training to enhance your skills and performance.
Qualifications
- Must reside within 50 miles of Morristown, TN.
- Strong communication skills and ability to multitask.
- Problem-solving attitude and eagerness to advance.
- Ability to work both independently and collaboratively.
- Minimum age requirement of 18 years.
- High school diploma or equivalent.
- Successful completion of a background check.
Benefits
As a Customer Experience Specialist at Foundever, you will be the first line of support for our clients, delivering exceptional service and resolving customer inquiries. Enjoy the opportunity to be part of a leading CX organization, with a supportive on-site work culture, comprehensive training, and benefits that prioritize your overall well-being and development.