- Foundever
- Mohawk, TN
- 02-23-2024
Job Description
Foundever, a global leader in the customer experience (CX) industry, is currently seeking a Customer Experience Specialist to join our team. In this role, you will be the first point of contact for clients, delivering professional and high-quality customer service through inbound voice, chat, and email communications. This position involves handling inbound service calls, navigating through systems, and providing resolutions to customer inquiries and complaints.
Responsibilities
- Handle inbound service calls with professionalism and empathy.
- Drive customer satisfaction through voice, chat, and email communications.
- Navigate through multiple systems and tools to assist customers effectively.
- Ongoing training and skill development to enhance customer service delivery.
Qualifications
- Strong communication skills and the ability to assist customers while navigating systems.
- Problem-solving attitude and eagerness to advance within the company.
- Ability to work both independently and collaboratively in a team environment.
- Must be 18+ years old with a high school diploma or equivalent.
- Background check required.
Benefits
Join an award-winning culture focused on employee experience. Enjoy on-site work, paid training, and comprehensive benefits that prioritize your well-being and growth. Be a part of a global team that supports millions of customer conversations daily in multiple languages.