Customer Services Associate

Job Title: Customer Services Associate

Company: Foundever

Job Type: On-site

Salary: Competitive

Foundever, a global leader in the customer experience (CX) industry, is seeking a Customer Services Associate to join its dynamic team. In this role, you will handle inbound service calls, drive customer satisfaction through various communication channels, navigate systems efficiently, and undergo continuous training and skill development.

Responsibilities:

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and/or email communications.
• Navigate through multiple systems and tools.
• Undergo ongoing training and skill development.

Qualifications:

• Must live within 50 miles of the company location.
• Strong communication skills.
• Problem-solving abilities with a can-do attitude.
• Desire to advance a career with a reputable company.
• Ability to work independently and in a team.
• Minimum age of 18 years and high school diploma or equivalent.
• Successful completion of a background check.

A fantastic opportunity:

As a Customer Services Associate, you will be the initial contact point for clients, delivering professional customer service by addressing various needs effectively. The role provides opportunities to display initiative and follow established procedures to ensure customer satisfaction.

You’ll Enjoy:

• An award-winning culture focused on employee experience.
• Opportunity for on-site work.
• Training and benefits that prioritize well-being.

Foundever, with a global workforce of 170,000, is dedicated to delivering exceptional customer experiences for 750+ leading brands worldwide through innovation, empathy, and digital solutions. Join us in creating connections and value conversations.

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