Customer Services Specialist (Inbound Calls Only)

Job Description

Foundever, a global leader in the customer experience industry, is seeking a Customer Services Specialist to join their team. As a specialist handling inbound calls only, you will play a crucial role in delivering professional and high-quality customer service to clients. This position offers growth opportunities, paid training, and the chance to work in an award-winning culture that prioritizes employee well-being.

Responsibilities

• Handle inbound service calls and provide solutions to customer inquiries.
• Drive customer satisfaction through voice, chat, and/or email communications.
• Navigate through multiple systems and tools efficiently.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills and the ability to multitask effectively.
• Problem-solving skills with a positive attitude.
• Desire to advance in a reputable company and work both independently and as part of a team.
• Must be 18+ years old with a high school diploma or equivalent.
• Living within 50 miles of the specified location in VA is required for on-site work.

Benefits

The role offers the opportunity to be the face of Foundever, providing solutions to customer concerns, complaints, and inquiries. Enjoy a supportive work environment focused on employee development, paid training, and comprehensive benefits that cater to your overall well-being.