- Foundever
- Clintwood, VA
- 02-23-2024
Job Description
Foundever, a global leader in the customer experience industry, is seeking a Customer Services Specialist to join their team. As a specialist handling inbound calls only, you will play a crucial role in delivering professional and high-quality customer service to clients. This position offers growth opportunities, paid training, and the chance to work in an award-winning culture that prioritizes employee well-being.
Responsibilities
- Handle inbound service calls and provide solutions to customer inquiries.
- Drive customer satisfaction through voice, chat, and/or email communications.
- Navigate through multiple systems and tools efficiently.
- Participate in ongoing training and skill development programs.
Qualifications
- Strong communication skills and the ability to multitask effectively.
- Problem-solving skills with a positive attitude.
- Desire to advance in a reputable company and work both independently and as part of a team.
- Must be 18+ years old with a high school diploma or equivalent.
- Living within 50 miles of the specified location in VA is required for on-site work.
Benefits
The role offers the opportunity to be the face of Foundever, providing solutions to customer concerns, complaints, and inquiries. Enjoy a supportive work environment focused on employee development, paid training, and comprehensive benefits that cater to your overall well-being.