- Foundever
- Whick, KY
- 02-23-2024
Job Description
Foundever is seeking a Customer Services Specialist for inbound calls, excluding outbound calls. As part of our team, you will handle service inquiries, drive customer satisfaction through various communication channels, and utilize multiple systems for efficient support delivery.
Responsibilities
- Handle inbound service calls.
- Drive customer satisfaction through voice, chat, and email communications.
- Navigate through multiple systems and tools.
- Participate in ongoing training and skill development.
Qualifications
- Must live within 50 miles of the site.
- Strong communication skills and multitasking abilities.
- Problem-solving mindset with a positive attitude.
- Desire for career advancement in a reputable company.
- Comfortable working both independently and as part of a team.
- Minimum age requirement: 18 years old.
- High school diploma or GED equivalent.
- Successful completion of a background check.
Why Join Us
As a Customer Services Specialist, you will be the front-facing representative providing high-quality customer service. You will have the opportunity to handle various customer interactions, following established procedures to ensure customer satisfaction.
What We Offer
- Award-winning culture with over 35 years of industry experience.
- On-site work environment.
- Paid training and benefits for overall well-being.
- Opportunities for personal and career growth.
About Foundever™: Foundever is a global leader in the customer experience industry, employing 170,000 associates worldwide. We are dedicated to providing exceptional experiences for global brands through innovative solutions and empathetic customer service interactions.