Employee Experience Specialist

Job Description

Join Shamin Hotels Corporate as an Employee Experience Specialist, where you will play a crucial role in fostering a positive work environment for our associates through effective communication and conflict resolution strategies.

Responsibilities

• Create a transparent communication channel for employees to voice their concerns.
• Assist in addressing performance issues and disciplinary actions at the property level.
• Lead conflict resolution on various workplace matters such as attendance, safety, theft, and inter-personal conflicts.
• Conduct preliminary investigations and interviews for discrimination, harassment, and work environment issues.
• Collaborate with internal teams to enhance employee experience and implement improvement initiatives.
• Facilitate employee feedback surveys, analyze results, and propose effective solutions.
• Develop and implement employee engagement programs aligned with our core values.
• Conduct exit interviews and provide insights to the HR leadership team.
• Maintain a positive conflict resolution approach in line with company values.
• Work with the People team to ensure a positive employee lifecycle experience.

Requirements

• Strong verbal and written communication skills in English.
• Effective interpersonal, counseling, and negotiation abilities.
• In-depth knowledge of Equal Employment Opportunity requirements.
• Ability to apply relevant laws, regulations, and policies.
• Advanced analytical and problem-solving capabilities.
• Proficiency in Microsoft Office Suite or similar tools.

Education and Experience

• Bachelor’s degree in Human Resource Management or related field, or equivalent experience.
• Proficiency in verbal and written Spanish is a plus.
• Three years of experience in employee relations.
• Five years of experience in hospitality, hotel, or food service industry.
• Preferred certification: SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP).