- Discover Financial Services
- Riverwoods, IL
- 03-02-2024
Job Description
We are looking for a Lead Problem Management Specialist to join Discover Financial Services, a global leader in digital banking and payments. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems by identifying root causes, minimizing future impacts, and documenting resolution actions in collaboration with various teams. If you are a proactive problem-solver with a background in Consumer Banking Operations or Project Management, we encourage you to apply!
Responsibilities
- Manage the resolution of assigned Problems by performing root cause analysis and coordinating actions for issue resolution.
- Ensure service level agreements are met and maintain problem inventory in ServiceNow.
- Identify process improvements and mentor Service Support Specialists.
Required Qualifications
- Associate’s degree in relevant fields or 4+ years of related experience.
Preferred Qualifications
- Bachelor’s degree preferred, 1+ years of risk management, and people management experience.
Benefits
- Competitive salary based on experience.
- Comprehensive benefits package including Paid Parental Leave and 401(k) Plan.
- Opportunities for career development and advancement.