Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist to join Discover Financial Services, a leading digital banking and payments company. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, and implementing effective solutions in collaboration with various teams. If you are ready to make a difference in risk management and problem resolution, apply now!

Responsibilities

• Manage the life-cycle and resolution of assigned Problems.
• Coordinate actions to fix issues and implement preventative measures.
• Maintain inventory of problems and progress status in ServiceNow.
• Identify and propose process improvements.
• Mentor Service Support Specialists.

Required Qualifications

• Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
• 4+ years of related experience in Consumer Banking or Project Management.

Preferred Qualifications

• Bachelor’s degree in relevant field.
• 1+ years of risk management experience.
• 1+ years of people management experience.

Benefits

• Competitive compensation.
• Paid Parental Leave, Time Off, 401(k) Plan.
• Health, Dental, Vision Benefits.
• Education Assistance, Stock Purchase Plan.