Office Assistant

Job Description

We are seeking an energetic and customer-focused Office Assistant to join our team at ANDY & DAVE'S GARAGE, INC. In this role, you will play a crucial part in explaining the findings and recommendations from our Auto Technicians to our valued customers. This is a fantastic opportunity to learn about the automotive care industry and further your career.

Responsibilities

• Assist in customer service.
• Perform general housekeeping around the shop.
• Drive all kinds of cars and light trucks, including those with manual transmission, for customer rides or quality control purposes.
• Assist in scheduling appointments and generating estimates.
• Help with incoming or outgoing phone calls as appropriate.
• Effectively communicate with internal and external customers.
• Follow up with progress and/or follow up calls and/or emails.
• Document repair and maintenance changes on the repair order in the approved manner.
• Adhere to parts ordering, write up, delivery, and follow-up processes.
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business, allowing for long-term clientele.
• Resolve customer complaints and questions.

Requirements

• Minimum high school diploma or GED equivalent required.
• Secondary education not required, but could be a plus, although a fair basic knowledge of cars and the ability to learn is necessary.
• Good customer service skills and prior experience expected.
• Capable of listening to customer needs and learning to present the technician's recommendations to the customer.
• Positive, supportive team player with a great attitude.

Benefits

• Competitive compensation.
• Opportunity to learn and grow in the automotive care industry.
• Dynamic and supportive team environment.