- USAA
- Tampa, FL
- 03-04-2024
Job Description
We are looking for a dedicated Director, Life Claims and Investigations to lead our Life Company's Claims and Fraud team. Reporting to the Chief Claims and Fraud Officer, you will be responsible for ensuring a seamless claims processing experience for our members who have lost a loved one. This role involves managing Life, Annuity & Health claims, overseeing the Special Investigation Unit, and developing investigative strategies while maintaining key business relationships.
Responsibilities
- Provide guidance to staff in interpreting procedures and training materials.
- Direct the claim investigation team to ensure business performance and progress towards objectives.
- Develop and implement strategic plans in conjunction with senior management for Claims Security.
- Identify emerging fraud trends, develop investigation programs, and oversee process improvements.
- Establish collaborative relationships with internal and external partners, vendors, and agencies.
- Manage hiring, development, coaching, and performance evaluation for the team.
- Ensure effective risk identification, measurement, monitoring, and control in line with policies.
Requirements
- Bachelor’s degree OR 4 years of related experience (12 years total without a degree).
- 8 years of relevant business experience including 3 years in Claims and/or Insurance Fraud.
- 3 years of direct team lead or management experience.
Preferred Qualifications
- US military experience or military spouse/domestic partner.
- 5+ years of Life Insurance and/or annuity claims experience.
- 3+ years of Life Insurance and/or annuity claims management or operational experience.
- Knowledge of claims processing procedures and impact on operations.
- Past approval authority handling life and/or annuity claims over $500,000.
- Demonstrated success in delivering operational results.
Benefits
- Competitive salary based on experience and market data.
- Market-based salary range of $109,130 - $202,500.
- Pay incentives based on corporate and individual performance.
- Comprehensive benefits including medical, dental, vision plans, 401(k), and more.
- Paid time off, parental benefits, adoption assistance, and wellness programs.
- Career planning and continuing education support.
Interested candidates are invited to apply, and we are an Equal Opportunity Employer. USAA values diversity and inclusion in the workplace.