Care Concierge

Care Concierge

Location: York, PA - York, PA

Job Type: Full-Time

Salary Range: Undisclosed

Job Description

Curana Health is a provider of value-based primary care services exclusively for the senior living industry. The Care Concierge (CC) plays a crucial part in achieving Curana Health’s mission to improve the health, happiness, and dignity of senior living residents. The CC will often have the most interactions with patients and their family members, performing various administrative duties that empower their care team to operate at their full potential.

Job Duties and Expectations

Facility Engagement

• Coordinate and attend facility and Curana Health educational/social events.
• Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership).
• Be attentive to the needs of the facility and communicate back to the team.

Patient Engagement

• Coordinate care between specialists, therapy, home health, and other ancillary services.
• Assist with front desk duties including appointment management, scheduling, and other related duties.
• Monthly outreach with residents/family to assess needs and coordinate care consistent with provider’s plan of care.

Clinic Setup and Design

• Assist with clinic set up and design within Curana Health specs.
• Ensure proper collateral and supplies are ordered in a timely manner.

Clinical Functions

• Greet each patient, family member, and staff member with a smile.
• Assist in taking vital signs, rooming patients, and preparing them for their visit.
• Serve as backup to the Medical Assistant in Curana Health Clinic.

Qualifications

• High School Diploma or equivalent.
• Experience in the senior living setting strongly preferred.
• Outgoing individual who loves interacting with people.
• Organized and effective communicator.
• Concierge or hospitality experience a plus.
• Experience as a medical assistant, activities coordinator, social worker, or LPN a plus.
• Proficient in Microsoft Office.
• Positive attitude and strong interpersonal skills.
• Passionate about helping others.
• Highly organized and willing to learn.

About Curana Health: Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.