Data Center Operations Technician I

Job Description

The Data Center Operations Technician I position at Flexential is a crucial role responsible for delivering physical and Level II technical support to customers and resources. The role requires proficiency in Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications.

Key Responsibilities

• Provide timely resolution and escalation of Facility and customer issues.
• Troubleshoot technical issues and maintain documentation.
• Follow Flexential Support and Data Center policies.
• Perform local access and escort for vendors and carriers.
• Conduct remote hands work for customers.
• Assist in physical and logical installations of services.

Requirements

• Passion for delivering exceptional customer experiences.
• Proficiency in Windows and Microsoft Operating systems.
• Strong verbal and written communication skills.
• Attention to detail and commitment to meeting deadlines.
• Previous experience in an IT Support environment preferred.
• Certifications such as Network +, Security +, CCNA, Microsoft MCP, or MCSA desirable.

Physical Requirements

• Ability to work at heights, in cold environments, and lift heavy objects.
• Proficiency in cabling installations.

Compensation

Hiring Range: ($18.41 - $20.00)

Benefits

• Medical, Dental, Vision, 401(k), Life and AD&D insurance.
• Short and Long-Term disability coverage.
• Unlimited Paid Time Off (PTO) and Leave of Absence options.
• Employee Assistance and Wellness Programs.

EEO Statement

Flexential is an equal-opportunity employer committed to diversity and inclusivity in the workplace.