Data Center Operations Technician I

Data Center Operations Technician I

Join Flexential as a Data Center Operations Technician I, a vital role responsible for providing physical and Level II technical support to our customers. This position demands a solid understanding of Facilities infrastructure, Windows operating systems, and PC troubleshooting. If you are a self-motivated individual with excellent communication skills and a passion for customer service, we want you to be part of our team!

Key Responsibilities and Essential Job Functions

• Provide timely resolution and/or escalation of Facility and customer issues.
• Maintain professionalism during data center duties.
• Troubleshoot technical issues and document them using our ticketing system.
• Follow Flexential Support and Data Center policies.
• Assist with physical and logical installations of services.
• Keep the Data Center and surrounding areas clean.
• Perform Facilities Rounds and escalate important information.
• Handle shipping/receiving for Customer and Flexential Deliveries.
• Operate and manage Badge Access Security System.
• Support 24/7 operations with flexibility in shift work.
• Assist the Critical Infrastructure Manager as needed.

Required Qualifications

• Passion for exceptional customer experience.
• Understanding of Windows and Microsoft Operating systems.
• Self-starter with excellent communication skills.
• Strong attention to detail and meeting deadlines.
• Desirable: 1 year of experience in IT support.
• AA, BS, or High School Diploma.
• Network +, Security +, or CCNA desired.
• Microsoft MCP or MCSA preferred.

Physical Requirements

• Ability to climb ladders and work aloft.
• Work in cold environments and lift heavy objects.
• Install cabling and operate pallet jacks.

Hourly Pay Range

• The estimated hourly pay range is $18.38 - $21.55, subject to candidate's experience and qualifications.

Benefits

• Medical, Dental, Vision, and Telehealth.
• 401(k), Health Savings Accounts, and Flexible Spending Accounts.
• Life and AD&D, Short and Long-Term disability.
• Flex Paid Time Off, Employee Assistance Program, and Wellness Program.
• Rewards and Recognition Program.