Data Center Operations Technician I

Job Description

The Data Center Operations Technician I position at Flexential is ideal for individuals looking to join a dynamic 24x7x365 team providing essential physical and Level II technical support to customers and resources. This role involves troubleshooting technical issues, maintaining data center facilities, and ensuring top-notch customer service.

Key Responsibilities

• Resolve Facility and customer issues promptly.
• Maintain professionalism during data center duties.
• Troubleshoot technical issues using Flexential ticketing system.
• Comply with Flexential Support and Data Center policies.
• Provide local access and escort for vendors and carriers.

Required Qualifications

• Passion for customer experience.
• Proficiency in Windows Operating systems.
• Self-motivated with excellent communication skills.
• Attention to detail and commitment to deadlines.
• Experience in IT Support environment preferred.
• Network+, Security+, or CCNA certification desired.

Physical Requirements

• Ability to climb ladders and work aloft.
• Aptitude for working in cold temperatures.
• Capability to handle heavy objects and install cabling.

Benefits

• Medical, Dental, Vision, and 401(k) options.
• Health Savings Accounts and Life/AD&D insurance.
• Flexible Paid Time Off (PTO) and Employee Assistance Program.
• Rewards and Recognition Program for employee wellness.