Data Center Operations Technician I

Job Description

The Data Center Operations Technician I position at Flexential is a critical role responsible for providing physical and technical support to customers and resources. This 24x7x365 position requires a solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. The key responsibilities include timely issue resolution, following data center policies, troubleshooting technical issues, and providing support for internal and external customers. Qualifications include a passion for customer experience, Windows and Microsoft Operating systems knowledge, self-motivation, and excellent communication skills.

Key Responsibilities

• Provide timely resolution and/or escalation of Facility and customer issues.
• Maintain professionalism during data center duties.
• Troubleshoot technical issues and document them using the ticketing system.
• Follow data center policies, processes, and procedures.
• Perform installations of Flexential services.
• Maintain cleanliness of the data center and surrounding areas.
• Process shipping/receiving for customers and Flexential.
• Assist Critical Infrastructure Manager as needed.

Required Qualifications

• Passion for customer experience.
• Knowledge of Windows and Microsoft Operating systems.
• Self-starter with motivation.
• Excellent verbal and written communication skills.
• Strong attention to detail and meeting deadlines.
• Prefer 1 year of IT support experience.
• Network+, Security+, or CCNA desired.
• Microsoft MCP or MCSA preferred.

Physical Requirements

• Ability to climb ladders and work aloft.
• Ability to work in cold temperatures.
• Ability to maneuver pallet jacks and lift heavy objects.
• Ability to pull and install cabling.

Benefits

• Medical, Telehealth, Dental, Vision.
• 401(k), Health Savings Accounts, Flexible Spending Accounts.
• Life, AD&D, Short-Term, Long-Term Disability.
• Flex Time Off, Leave of Absence, Employee Assistance Program.
• Wellness Program, Rewards and Recognition Program.