Member Experience Specialist

Member Experience Specialist

Company: VASA Fitness

Job Type: Hourly

Salary: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

Job Description

At VASA Fitness, we are dedicated to creating an uplifting experience for everyone through inclusive, accessible, and on-trend fitness. As a Member Experience Specialist, you will be responsible for delivering a fun and meaningful experience to our members and guests on every visit. This includes greeting members in a friendly manner, creating personal connections with them, maintaining a clean and organized club, and ensuring that any issues are reported promptly.

Responsibilities

• Demonstrate a genuine, kind attitude when interacting with guests and members
• Greet guests and members with a smile, eye contact, and a courteous tone
• Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through tools and technology
• Be familiar with membership plans, pricing, amenities, add-on options, and class formats
• Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training
• Share member feedback with leadership and collaborate with the team to implement improvement ideas
• Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing sales

Benefits

• Healthcare benefits for employees who work 20+ hours per week
• Two complimentary gym memberships for employees
• 401k options
• Paid Time Off, Health, Dental, and Vision Benefits for 30+ hours per week employees
• Flexible Vacation Plan and Paid Holidays for 40 hours per week employees