Guest Service Agent

Job Description

Join our team at the Hampton Inn Virginia Beach-Oceanfront North as a Guest Service Agent. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is memorable. If you have a passion for hospitality and enjoy engaging with people, we want to hear from you.

Responsibilities

• Welcome and check-in guests efficiently and professionally.
• Handle guest inquiries and provide accurate information about the hotel facilities and local attractions.
• Assist guests with check-out, including processing payments and issuing receipts.
• Address guest concerns and resolve issues promptly to ensure guest satisfaction.

Requirements

• Previous experience in customer service or hospitality industry preferred.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Flexibility to work weekends, holidays, and varying shifts.

Benefits

• Competitive salary.
• Health and dental insurance.
• Paid time off and holiday pay.
• Opportunities for career growth and development.