Replacement Sales Consultant

Job Description

We are looking for a dedicated Replacement Sales Consultant to join Pella DFW & West Texas. As a Replacement Sales Consultant, you will present the Pella Promise to homeowners, offering a seamless installation experience for replacement windows and striving for 100% customer satisfaction. Your role will involve delivering structured sales presentations, providing price quotes, and following up on customer inquiries promptly.

Responsibilities

• Achieve individual sales and customer satisfaction targets.
• Present Pella solutions effectively during in-home consultations.
• Work towards closing sales during all customer interactions.
• Ensure accuracy of quotes and orders following company procedures.
• Respond to customer concerns promptly, aiming for first-time issue resolution.
• Maintain expert knowledge of Pella products and services and monitor industry trends.
• Follow up with customers after sales, and generate leads and referrals.
• Represent Pella at events and engage in networking opportunities.
• Effectively manage customer interactions and communication using database tools.

Skills and Qualifications

• Build trust and credibility with customers quickly.
• Deliver exceptional customer service and generate referrals.
• Negotiate, build value, and address objections to close sales.
• Work collaboratively with team members and customers.
• Adapt to fast-paced environments with urgency.
• Grasp technical concepts related to construction.
• Strong problem-solving and networking abilities.
• Demonstrate confidence, humility, and persistence in sales.
• Flexible, responsive, and detail-oriented.
• Proficient in Microsoft Office and quick to learn internal software.

Qualifications

To excel in this role, you should hold a Bachelor's degree or have relevant experience. You must possess excellent communication skills, attention to detail, and be able to handle multiple tasks efficiently. Prior experience in sales and customer service is beneficial.

Physical Requirements

This position involves driving, standing, walking, and occasional lifting. It requires good vision and the ability to handle various physical tasks.

Travel

While most travel is local, you should be able to drive to different locations for showroom visits, job sites, and company events.