Operation Control Agent

Job Description

The Close Up Foundation is seeking an Operation Control Agent to provide weekend office coverage for participants during travel to and from programs. As a crucial part of the transportation team, you will be responsible for re-accommodations, emergency transportation issues, and ensuring open communication among various departments.

Responsibilities

• Provide office support for transportation team members.
• Handle emergency transportation issues, rebooking, and staff assignments.
• Respond to customer questions and travel emergencies via phone.
• Collaborate with other departments to address any arising issues.

Qualifications

• Knowledge of the airline and hospitality industry.
• Two years of customer service experience.
• Strong communication skills for phone and email correspondence.
• Effective problem-solving abilities and good judgment.

If you are eager to join Close Up, a nonprofit dedicated to civic education, and make a difference, apply now to be part of our impactful team.