Lead Issue Management Specialist

Job Description

We are seeking a Lead Issue Management Specialist to join Discover Financial Services. In this role, you will be responsible for managing the life cycle of assigned incidents and issues, identifying root causes, and working with various teams to resolve problems effectively. If you are looking to make a meaningful impact and grow in a collaborative environment, apply now!

Responsibilities

• Manage the life cycle and coordinate actions to resolve assigned incidents/issues.
• Work with business partners to maintain service level agreements and ensure timely issue resolution.
• Maintain an inventory of problems and track progress in ServiceNow.
• Identify and propose process improvements to enhance issue management.
• Mentor Service Support Specialists if assigned.

Minimum Qualifications

• Associate degree in business, IT, Mathematics, Statistics, or Analytics.
• 4+ years of experience in Consumer Banking Call Center Operations, Project Management, or related fields.

Preferred Qualifications

• Bachelor's degree in relevant fields.
• 1+ years of People Management or related experience.

Apply now as the application deadline is Mar-09-2024. Competitive compensation and benefits are offered, including Paid Parental Leave, 401(k) Plan, Medical coverage, and more. Discover values diversity and inclusivity in the workplace, promoting equal opportunities for all employees.