Customer Services Specialist (No Outbound Calls)

Job Description

Company: Foundever
Job Title: Customer Services Specialist (No Outbound Calls)
Job Type: Full-time
Location: Wise, VA
Salary: Competitive

Foundever, a global leader in the customer experience (CX) industry, is seeking a Customer Services Specialist to join their dynamic team. This role involves handling inbound service calls, driving customer satisfaction through various communication channels, and problem-solving to ensure a high quality of service delivery. If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer service, this is the perfect opportunity for you.

Responsibilities:

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill development

Qualifications:

• Must live within 50 miles of Wise, VA
• Strong communication skills
• Problem-solving abilities
• Desire to advance career with a reliable company
• Ability to work independently and in a team
• 18+ years of age with a high school diploma or GED equivalent

Benefits:

• Professional growth opportunities
• An award-winning culture
• Paid training and benefits