Customer Support Representative (Wise, VA)

Job Description

Foundever is seeking a Customer Support Representative to join our team in Wise, VA. As a vital point of contact for our clients, you will deliver exceptional customer service through various communication channels. Join us in providing award-winning CX solutions to global industry clients in a supportive work environment.

Responsibilities

• Handle inbound service calls with professionalism and empathy.
• Drive customer satisfaction through voice, chat, and email interactions.
• Navigate multiple systems effectively to provide timely assistance.
• Participate in ongoing training and skill development initiatives.

Qualifications

• Strong communication skills and ability to multitask.
• Problem-solving mindset and eagerness to advance in a stable company.
• Ability to work both independently and collaboratively.
• High school diploma or GED equivalent; 18+ years of age.
• Must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.

Benefits

• Professional growth opportunities and on-site work environment.
• Comprehensive training and competitive benefits package.
• Supportive culture focused on employee well-being and career development.