Division Manager

Job Description

Reciprocity Industries is looking for a dedicated Division Manager to oversee the day-to-day operations of Litigation Support and lead a team of support staff. The ideal candidate will have strong leadership skills, a keen eye for detail, and the ability to ensure high-quality service delivery to clients.

Responsibilities

• Oversee and manage daily operations of Litigation Support, including supervising staff.
• Ensure staff provide high-quality service and meet performance metrics.
• Develop policies and procedures for Litigation Support to enhance best practices adherence.
• Analyze data and metrics to identify trends and implement improvement strategies.
• Train and coach staff to enhance performance and meet individual goals.
• Ensure compliance with laws and regulations related to privacy and data protection.
• Maintain accurate records and reports on operations and performance.
• Collaborate with other departments to align support operations with business objectives.
• Promote teamwork, communication, and collaboration among support staff.
• Perform other duties as assigned.

Requirements

• Excellent written and verbal communication skills.
• Strong leadership and supervisory abilities.
• Extensive knowledge of industry principles, procedures, and best practices.
• Exceptional organizational, analytical, and problem-solving skills.
• Effective presentation skills.
• Minimum 2 years of related experience, with 3-5 years in a leadership role preferred.