Inbound Customer Services Representative

Job Description

Foundever is a global leader in the customer experience (CX) industry, and we are currently seeking an Inbound Customer Services Representative to join our team. In this role, you will be responsible for handling inbound service calls, driving customer satisfaction through various communication channels, and providing professional and high-quality customer service to our clients. You will have the opportunity to empower yourself to take initiative in resolving customer issues by following established procedures and systems.

Responsibilities

• Handle inbound service calls and customer inquiries.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools efficiently.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills and the ability to multitask.
• Problem-solving abilities with a positive attitude.
• Desire to advance your career within a reputable company.
• Ability to work independently and collaboratively in a team environment.
• Must be 18 years of age or older with a high school diploma or equivalent.
• Living within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293 is required for on-site roles.

Benefits

At Foundever, you will enjoy an award-winning culture built on over 35 years of industry-leading experience. You will have the opportunity to work on-site, utilizing your compassion skills to assist customers while benefiting from paid training and comprehensive benefits that prioritize your well-being. Join us in creating connections and value conversations for over 750 of the world's leading brands.