Headlands General Manager

Job Description: Headlands General Manager

We are looking for a dedicated and experienced General Manager to oversee all operations at our Headlands property, part of the Kiwanda Hospitality Group. The General Manager will be responsible for managing Rooms, Spa, Cottages, Sales and Marketing, Revenue Management, Team Recruitment, Training, and Retention, as well as ensuring the achievement of goals and implementation of company values.

Key Accountabilities:

• Lead and supervise the management of Rooms, Restaurant, and Spa.
• Ensure consistent delivery of exceptional guest experiences as per brand guidelines.
• Develop innovative initiatives and adapt to changing conditions.
• Instill a culture of excellence within the team.
• Create and enforce SOPs for quality and service consistency.
• Establish a service culture that provides memorable experiences for guests and owners.
• Utilize financial reporting to manage budgets and forecasts effectively.
• Independently drive operations while effectively communicating progress.
• Maximize profitability through revenue strategies.
• Collaborate with Marketing to promote room sales effectively.
• Manage the Kiwanda Cottages Homeowners’ Association ensuring Owner satisfaction and property standards.
• Recruit, train, and retain top talent.
• Build strong relationships with sister properties and local businesses.
• Contribute to and execute the business plan successfully.
• Ensure compliance with operational standards and regulations.
• Secure the work environment for safety and asset protection.
• Manage vendor relationships and engage in operational activities as a team player.
• Design processes and operations that ensure superior guest experiences.
• Train team members to prioritize guest satisfaction by delivering positive experiences.
• Promptly address and resolve incidents to uphold the brand promise.
• Collaborate with lodging leaders to enhance guest experiences within the properties.

Preferred Skills:

• 3-5 years managing a full-service hotel or resort focusing on rooms, activities, and spa.
• Strong creativity and passion for excellence.
• Excellent written and verbal communication skills.
• Strong organizational, prioritization, and multitasking abilities.
• Proficiency in MS Word, Excel, and hotel reservation systems.
• 2-Year college degree or higher preferred.
• Valid Food Handlers Card, CPR, and First Aid Certification required.
• Detail-oriented and able to work effectively under pressure as a team player.