Personal Banker I - Floating

Job Title: Personal Banker I - Floating

Company: Civista Bank

Job Type: Full-Time

Salary: Competitive

Job Description

A Personal Banker I at Civista Bank is a pivotal role focusing on maintaining and cultivating strong customer relationships. Through a consultative sales approach, the PB I guides both prospective and current clients in achieving their financial objectives. This position is integral in delivering an exceptional customer experience, embodying Civista Bank's dedication to enhancing the financial well-being of our stakeholders and the communities we serve.

Key Accountabilities, Responsibilities, and Expectations

• Engage with customers daily to nurture relationships, offer tailored solutions, and ensure exceptional service delivery.
• Acquire a comprehensive understanding of the bank's products and services to address customer needs effectively, including account opening, maintenance, cross-selling, and issue resolution.
• Commitment to continual personal development through active learning, embracing new procedures, and enhancing organizational and team growth.
• Maintain daily operational tasks with precision, execute customer requests promptly, and uphold communication standards internally and externally.
• Demonstrate adherence to regulations, policies, and procedures to uphold customer and bank safety and soundness.
• Advocate for the use of technology in banking interactions, educating customers on digital platforms and enhancing their banking experience.

Requirements

• 2-3 years of prior teller experience.
• Strong verbal, written, and presentation skills.
• Detail-oriented with the ability to work effectively under time constraints and interruptions.
• High School diploma or equivalent.
• Proficiency in technology with a willingness to adapt to new software.

Physical Requirements

• Eye strain due to prolonged computer use.
• Ability to concentrate in distracting work environments.
• Capability to lift and move objects up to 50 lbs.
• Professional communication skills both in person and via phone.
• Occasional travel for meetings and training.

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.